The confirmation of your order is sent by email. Don't forget to check your spam :)

ORDERING WITH CORRECTIVE LENSES

It takes 15 days from the confirmation of your order. 

STEP 1 - As soon as your order has been confirmed, our workshop starts manufacturing your glasses with our glass partners.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

STEP 2 - Once the lenses are received, the frame you have chosen is measured to the nearest millimeter, in order to trim the lenses so that they fit perfectly into the assembly. 

STEP 3 - The lenses are cut and polished to the exact measurements of your frame.

STEP 4 - The lenses and frame are assembled and checked. 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- From the reception of the lenses to the quality control, it takes a maximum of 3 days

As soon as your glasses are ready, we ship your Jimmy's within 48 hours.

 WITH CORRECTIVE LENSES - 15 working days

- WITHOUT CORRECTING GLASSES - 7 working days

*Delivery times abroad may be slightly longer

Delivery costs are calculated at the time of purchase, depending on the address to which you wish to receive your order. Countries not mentioned below are unfortunately not served.

DELIVERYFree:

France, Germany, United Kingdom, Spain, Italy.

DELIVERY AT 10€. 

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Strike, Hungary, Ireland, Latvia, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Denmark.

DELIVERY AT 20€.

United States, Canada, Croatia, Portugal, Armenia, Belarus, Lithuania, Monaco, Ukraine, Vatican City, Algeria, Morocco, Tunisia, United States

Returns are free of charge, simply make a request to customer service. We will send you a return form within 72 hours maximum and will refund you upon receipt and control of your package.

Deliveries in France are made by Colissimo within 48 hours with tracking number.

Deliveries abroad are ensured by TNT and are delivered with signature within 48 hours with tracking number.

In France, the delivery time is 10 days: 7 days for the preparation and 48/72h for the shipment by Colissimo.

For deliveries abroad, delay is always 7 days for preparation, however the shipping time varies according to the destination:
Germany, Belgium, Luxembourg, Netherlands: 3 days United
Kingdom, Austria, Denmark, Spain, Finland, Ireland, Iceland, Portugal, Sweden: 4 days

Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Slovakia, Slovenia : 5 days United
States, Canada : 6 days

In France, the delivery time is 4 days, 24 hours for the preparation and 48/72 hours for the shipment by Colissimo.
For deliveries abroad, the time is always 24 hours for preparation,

however the shipping time varies according to the destination:
Germany, Belgium, Luxembourg, Netherlands: 3 days United
Kingdom, Austria, Denmark, Spain, Finland, Ireland, Iceland, Portugal, Sweden: 4 days
Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Slovakia, Slovenia: 5 days United
States, Canada: 6 days

No, Jimmy Fairly doesn't cover the breakage or theft of your glasses.

To know: If you wish to recommend Jimmy Fairly, we will put your order in priority status for free: express manufacture of your glasses and delivery within 24 hours.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Of course, contact our customer service and we will give you the procedure to determine your real corrections.

Then we will replace your Jimmy Fairly's glasses as soon as possible, always free of charge.

Contact our customer service and specify your problem.
We will replace your lenses and/or frame as soon as possible, shipping costs at our expense.

You have up to 30 days to get your Jimmy Fairly back, without proof.

Contact our customer service and specify your refund request. We will send you a voucher for shipping costs and you will be refunded upon receipt and quality control of your Jimmy Fairly by our workshop.

The return shipping costs are always the responsibility of Jimmy Fairly for 30 days following receipt of your purchase.
Contact our customer service and we will send you a return form within 72 hours maximum.

Contact our customer service and specify the defect in question.
We will replace your lenses and/or frame as soon as possible, shipping costs at our expense.

Namely: a photo will allow us to evaluate the problem more easily and quickly.

There are different ways to write an order, but the rules are simple and common.

First, we distinguish the two eyes:
OD = Right eye
OG = Left eye

Then we add one to three values per eye: the sphere, the cylinder and the axis.

Sphere = positive or negative number, never in brackets. The mention Plan means 0.
Cylinder = positive or negative number, always in brackets.
Axis = number always accompanied by the degree sign "°".
Plane = the value of the sphere is 0.

It is possible that there are only one or two values written per eye, for example: "OD = +1.75"
This means that the other two values are equal to 0.

If you have any doubts, questions, or need more explanations, do not hesitate to call us on 01 79 72 60 20. We will be happy to help and advise you.

Note: If you have the mention Addition or Add, it means that you need progressive lenses. Our progressive lenses are not available on the Internet, only in the Jimmy Fairly Store.

Yes, we can make your lenses directly from your corrections. In fact, they will have the same qualities Eyeglasses as lenses made with a prescription.

Namely: you will need a prescription that is less than 3 years old if you wish to be reimbursed by Social Security and your mutual insurance company.

The pupil distance allows you to center your corrective lenses in relation to the center of your pupils. This measure is important because it guarantees optimal viewing comfort.

Here are the simple methods we recommend:

- Take back your last invoice from Eyeglasses an optician.
You will find the words "Ec" or "EP" for each eye followed by a number between 20mm and 40mm. This is your pupil distance.

- Visit us at the Jimmy Fairly Store: 64 rue Vieille du temple 75004 Paris. Our opticians will take your measurement quickly and free of charge.

- Send us a picture of you by email with a ruler on your forehead as in the picture below: pupil





Pupillary distance 

Just make sure the picture is clear so we can distinguish the millimeters from the ruler. It is important to fix a distant point straight ahead.

- Ask an optician to take this measurement, he will do it for free.

However, if you have any questions, doubts or need more explanations, do not hesitate to call us on 01 79 72 60 20 or send us an email at serviceclient@jimmyfairly.com

This is the pupillary distance and there are different simple methods to obtain it.

This is the measurement between the center of your two pupils.

To center your lenses, we measure the half pupil distances that correspond to the distance between the center of your nose and the center of your pupils. This distance is usually between 20 and 40mm.

Upon receipt of your Jimmy Fairly, you will find a care sheet, a standard quote and the invoice corresponding to your purchase in an envelope.

In order to be reimbursed, you must send this completed and signed care sheet, the invoice and a photocopy of your prescription dating less than 3 years ago to your Caisse Primaire d'Assurance Maladie (CPAM).
The treatment form must be completed with your address, date of birth, social security number and signature.

If this is not the case, do not hesitate to send the standard estimate and photocopies of the invoice and your prescription directly to your mutual insurance company at least one week after sending these papers to the Social Security.

Namely: to be reimbursed you must have a prescription less than 3 years old and not have benefited from more than one reimbursement for a pair of glasses during the current calendar year (except in the case of an agreement with your mutual insurance company).

1 - Check that the date on the care sheet corresponds to the billing date.

2 - In the section "PERSON RECEIVING CARE AND INSURED", fill in the information relating to the insured: surname, first name, date of birth and registration number (Social Security number).

3 - In the "PRESCRIPTER" section, fill in the information about your ophthalmologist: his identification number (9-digit identifier, the first 2 of which correspond to the department where he practices), his name and the date of the prescription.

4 - Sign the care sheet.

France: We invite you to contact your complementary mutual insurance company directly, only they can inform you about the amount of your reimbursements.

Yes, we do not make third party payments, so we have to advance the costs.

Namely: we can offer check payment facilities for purchases at the Jimmy Fairly Store.

Yes, as long as you have not already been reimbursed for a pair of Eyeglasses in the current calendar year and your prescription is less than 3 years old.

Namely: some mutuals reimburse more than one piece of equipment Eyeglassesper year or authorise a second reimbursement in the event of breakage.

No, you must have a prescription less than 3 years old.