The confirmation of your order is sent by email. Don't forget to check your spam 🤓

Prescription lenses: 15 working days.

Without prescription lenses: 7 working days.

*Delivery times abroad may be slightly longer.

Delivery costs are calculated at the time of purchase, depending on the address to which you wish to receive your order. Countries not mentioned below are unfortunately not served.

£5 DELIVERY:

United Kingdom

Due to the new Brexit regulations, custom fees may be applied for UK deliveries and are the responsibility of the customer.

£10 DELIVERY:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Ireland, Latvia, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Strike, Sweden.

£20 DELIVERY:

Algeria, Armenia, Belarus, Canada, Croatia, Lithuania, Monaco, Portugal, United States, Ukraine, Vatican City, Morocco, Tunisia.

Exchanges and returns against credit as well as refunds are possible for 30 days, excluding personalized products.

How to do a return ?

From France: directly from your online client account, using our return portal.

From another country: contact us by email at wecare@jimmyfairly.com.

Deliveries in France are made by Colissimo within 48 hours with tracking number.

Deliveries abroad are ensured by Fedex within 4 days with tracking number.

Your order will be prepared in our french workshop based close to Paris and preparation times will depend on the lenses you need but will be approximately 10 days.

Delivery times may also vary depending on the shipping country, please allow:
3 days: Germany, Belgium, Luxembourg, Netherlands

4 days: United Kingdom, Austria, Denmark, Spain, Finland, Ireland, Iceland, Portugal, Sweden

5 days: Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Slovakia, Slovenia

6 days: United States, Canada

In France, the delivery time is 4 days, 24 hours for the preparation and 48/72 hours for the shipment by Colissimo.

For deliveries abroad, the time is always 24 hours for preparation,

Shipping time varies according to the destination:

3 days Belgium, Germany, Luxembourg, Netherlands.

4 days: United
Kingdom, Austria, Denmark, Spain, Finland, Ireland, Iceland, Portugal, Sweden

5 days : Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Slovakia, Slovenia

6 days: United
States, Canada.

ONLINE ORDERS
Exchanges and returns against credit as well as refunds are possible for 30 days.

IN-STORE ORDERS
Exchanges and returns against credit are possible for 30 days, excluding personalized products.

For all questions please contact us by email at: wecare@jimmyfairly.com.

Your Jimmy Fairly models are guaranteed for 1 year, parts and labour, with identical or equivalent model replacement depending on available stock.

Namely: this warranty does not cover: breakage, theft, deliberate damage, abnormal wear and tear and scratches on glass.

Jimmy Fairly doesn't cover the breakage or theft of your glasses.

If you are having trouble seeing with your jimmy fairly glasses please contact wecare@jimmyfairly.com who will be able to answer any queries and resolve them as soon as possible.

Contact our customer service at wecare@jimmyfairly.com providing a photo of the product defect
and specify the defect in question.

Of course, contact our customer service and we will give you the procedure to determine your real corrections.

Then we will replace your Jimmy Fairly's glasses as soon as possible, always free of charge.

Exchanges and returns against credit as well as refunds are possible for 30 days, excluding personalized products.

For all questions please contact us by email at: wecare@jimmyfairly.com.

Absolutely yes, in our Neal street & Kings road Chelsea stores in London !

Our eye test are free and provided by our qualified optometrists.

You just need to book your eye test appointment here !

First, we distinguish the two eyes:
OD or R = Right eye
OS or L = Left eye

For each eye, 3 different values can be added: the sphere, the cylinder and the axis.

Sphere = positive or negative number, never in brackets. The mention Plan means 0.
Cylinder = positive or negative number, always in brackets.
Axis = number always accompanied by the degree sign "°". The mention Plan means 0.


It is possible that there are only one or two values written per eye, for example: "OD = +1.75"
This means that the other two values are equal to 0.

If you have any doubts, questions, or need more explanations, do not hesitate to contact us at wecare@jimmyfairly.com.

Note: If you have the mention Addition or Add, it means that you need progressive/varifocal lenses. Our progressive lenses are only available in our Jimmy Fairly Stores.

The pupillary distance is a measurement between the center of your two pupils.

To center your lenses, we measure the half pupil distances that correspond to the distance between the center of your nose and the center of your pupils. This distance is usually between 20 and 40mm.

It allows us to center your eyes properly on the prescription lenses.

This measure is really important as it guarantees an optimal comfort. 👌